Return & Refund Policy

At Everden, we want you to feel confident about your purchase. We offer a 90-day return policy, which means you have 90 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return under our 90-day return policy, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You will also need the receipt or proof of purchase.

These conditions apply to change-of-mind returns and do not limit any rights you may have for defective, damaged, incorrect, or non-conforming products under applicable consumer law.

To request a return, please contact us at:

everdenshop@163.com

Please contact us before returning any items. Once your return request has been reviewed and approved, we will provide you with the return address and return instructions.

Items sent back to us without first requesting a return may not be accepted.

If a return shipping label is provided, any applicable return shipping costs will be communicated to you before you send the item back.

For change-of-mind returns, return shipping costs are generally the responsibility of the customer unless otherwise stated.

If your item is defective, damaged, incorrect, or otherwise eligible for a remedy under applicable consumer law, we will provide an appropriate solution and cover return shipping where required by law.

For any return questions, please contact us at everdenshop@163.com.

Damages and Issues

Please inspect your order after delivery and contact us as soon as possible if your item is defective, damaged, or if you receive the wrong item.

Please include your order information and, where possible, photos or other details showing the issue so that we can evaluate the situation and provide an appropriate solution.

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.

Exceptions / Non-Returnable Items

Certain types of products may not be eligible for change-of-mind returns, including:

• Perishable goods, such as food, flowers, or plants.

• Custom-made, personalized, or special-order products.

• Sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken.

• Hazardous materials, flammable liquids, or gases.

• Gift cards, except where otherwise required by applicable law.

Please contact us at everdenshop@163.com if you have questions about whether your specific item is eligible for return.

Sale or promotional items are subject to the same return eligibility requirements unless they were clearly identified as final sale before purchase and excluding returns is permitted by applicable law.

This section does not affect your rights regarding defective, damaged, incorrect, or non-conforming products under applicable consumer law.

Exchanges

The fastest way to receive a different item is to return the item you currently have and, once the return is accepted, place a separate order for the new item.

If the item you received is defective, damaged, or incorrect, please contact us before placing another order so we can determine the appropriate solution.

European Union and United Kingdom Cooling-Off Rights

If your order is delivered to a country where a statutory cooling-off or cancellation right applies, including eligible online purchases in the European Union and United Kingdom, you may have the right to cancel your purchase within 14 days after receiving your goods without providing a reason.

After notifying us of your decision to cancel, you must return the goods within the period required by applicable law.

Returned items should be handled only as reasonably necessary to inspect their nature, characteristics, and functionality. Certain products may be excluded from statutory cancellation rights where permitted by law, including certain personalized, perishable, or sealed hygiene-related goods after they have been unsealed.

Unless otherwise required by law or agreed by Everden, customers may be responsible for the direct cost of returning goods when exercising a statutory change-of-mind or cooling-off right, provided those costs were properly disclosed.

Any refund required under applicable statutory cancellation rights will be processed within the time period required by applicable law.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

For returns made under our voluntary 90-day return policy, approved refunds will generally be issued to your original payment method within 10 business days after approval.

Please remember that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If more than 10 business days have passed since we approved your refund and you have not received it, please contact us at:

everdenshop@163.com

Where applicable consumer law requires a refund to be issued sooner or under different conditions, Everden will comply with those requirements.

Statutory Consumer Rights

This Return & Refund Policy provides additional return options and does not exclude, restrict, or modify any rights or remedies that cannot legally be excluded under the consumer protection laws applicable to your purchase.

If there is any conflict between this policy and mandatory consumer protection laws in your country or region, the applicable consumer protection laws will prevail.

Contact Us

If you have any questions regarding returns, exchanges, damaged items, or refunds, please contact Everden at:

Email: everdenshop@163.com