Shipping Policy

Last Updated: September 21, 2026

Thank you for shopping with Everden. We are committed to providing a smooth and reliable shipping experience for our customers.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully confirmed.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During periods of high order volume, promotional events, holidays, or other exceptional circumstances, processing may take slightly longer.

Please note that order processing time and shipping transit time are separate.

Shipping Rates

We currently offer:

Free Standard Shipping on orders of $45.99 USD or more.

For orders under $45.99 USD, the applicable shipping fee will be displayed at checkout before payment is completed.

Any available shipping options and applicable charges will be shown at checkout.

Estimated Delivery Time

Standard shipping typically takes approximately 7–15 business days after dispatch.

Delivery times are estimates and may vary depending on factors such as:

• Destination

• Local carrier operations

• Customs processing

• Severe weather

• Public holidays

• Peak shipping periods

• Transportation disruptions

• Other circumstances outside our reasonable control

We will make reasonable efforts to deliver your order within the estimated timeframe.

Where applicable consumer law provides additional rights or remedies for delayed delivery, those rights will not be affected by this Shipping Policy.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow approximately 24–72 hours after shipment for tracking information to begin updating in the carrier's system.

In some cases, tracking updates may be delayed even while the package is moving through the shipping network.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify your:

• Full name

• Street address

• Apartment, suite, or unit number

• City

• State, province, or region

• ZIP or postal code

• Country

• Phone number

If you notice an error in your shipping information, please contact us as soon as possible at everdenshop@163.com.

We will make reasonable efforts to update your shipping information when possible. However, once an order has entered fulfillment or has been shipped, we may not be able to change the delivery address.

If an order cannot be delivered because the shipping information provided at checkout was incorrect or incomplete, please contact us so we can review the available options.

Delayed Shipments

Occasionally, shipments may experience delays due to circumstances such as:

• Carrier disruptions

• Customs processing

• Severe weather

• Peak holiday periods

• Transportation interruptions

• Local delivery conditions

• Other circumstances beyond our reasonable control

If your tracking information has not updated for an extended period or your package has not arrived within a reasonable period after the estimated delivery window, please contact us at everdenshop@163.com.

We will assist you in reviewing the tracking information and investigating the shipment with the applicable carrier where appropriate.

Lost or Damaged Shipments

If your package appears to have been lost in transit or arrives damaged, please contact us as soon as possible at everdenshop@163.com.

For damaged shipments, please keep the product and packaging and provide photographs of the item, packaging, and shipping label where possible. This information may help us investigate the issue with the carrier.

We will review the circumstances and provide an appropriate solution in accordance with our policies and applicable consumer law.

Nothing in this Shipping Policy limits any mandatory rights you may have regarding goods that are lost, damaged, defective, or not delivered.

Delivered but Not Received

If your tracking information shows that your package has been delivered but you cannot locate it, please first check:

• Around your property or designated delivery area

• With household members or others at your address

• With neighbors where appropriate

• With your building reception, mailroom, or property management, if applicable

• With the local carrier responsible for the delivery

If you still cannot locate the package, please contact us at everdenshop@163.com.

We will help investigate the shipment and, where appropriate, contact or assist with the carrier's delivery investigation.

A carrier's tracking status alone does not limit any rights or remedies you may have under applicable consumer law.

Risk of Loss

Except where applicable law provides otherwise, the risk of loss or damage to your order remains with Everden until you, or a person designated by you other than the carrier, takes physical possession of the goods.

If you independently arrange a carrier that was not offered or arranged by Everden, different rules regarding the transfer of risk may apply as permitted by applicable law.

International Orders

International shipments may be subject to customs inspections, import duties, taxes, tariffs, brokerage fees, or other charges imposed by the destination country or local authorities.

Unless otherwise stated at checkout or required by applicable law, customers are responsible for applicable import duties, taxes, customs charges, or similar government-imposed fees.

Customs processing times are controlled by the relevant authorities and may cause delivery delays.

Everden does not control customs processing or charges imposed by government authorities.

Where applicable law requires us to collect taxes, duties, or similar charges at checkout, those amounts will be handled accordingly.

Undeliverable or Returned Packages

Packages may occasionally be returned to us because of:

• An incorrect or incomplete shipping address

• Failed delivery attempts

• An unclaimed package

• Carrier restrictions

• Other delivery issues

If a package is returned to us, please contact everdenshop@163.com so we can review the available options.

Any reshipment, refund, or other resolution will be handled according to the circumstances of the order, our applicable policies, and any rights you may have under consumer law.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping practices, carriers, business operations, or applicable requirements.

The latest version will be posted on our website with an updated "Last Updated" date.

Changes to this Shipping Policy will not reduce mandatory consumer rights that apply to orders already placed.

Contact Us

If you have any questions about shipping, tracking, or delivery, please contact our customer support team:

Everden

Email: everdenshop@163.com